Frequently Asked Questions

How Does Mackenzie and Burrell Work ?
Last Updated 5 months ago

Firstly, Mackenzie And Burrell Offer a Three month Warrantee on our workmanship, (Spares used are warranted by there manufactures, if any )

Our Warrantee is our foundation and something we are very proud of.

For Us to offer this Warrantee , we have to get the appliance into our workshop for proper testing and evaluation.

After to repair it has to undergo quality and performance control testing before returning to you.

This work CANNOT be done in the Home.

Home repairs are normally done by workman that do not / cannot offer a Warantee as the unit cannot be properly tested,

Money handed over under these circumstances is generally , " POT LUCK " if you luck you get your money's worth, if not it is very difficult to get the technician back

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